Business and Strategy Facilitation

Audit and assurance are at the heart of what we do. Services such Whether the context is organisational change, resolving team issues, or strategy review, we provide skilled facilitators who can enable safe, open conversations and productive outcome for all. We are purposeful in design and use a broad range of interactive methods, tools and activities to make your meeting/retreat/conference truly candid and engaging.

The different themes of retreat / meeting we are called to facilitate:

• Strategic Planning and Articulation
• Culture Transformation
• Leadership Team Alignment
• Team Development or Staff Engagement
• Customer Experience
• Citizen Engagement
• Operations & Technology Road-mapping

Culture Diagnostics and Audits

Our Culture Diagnostics & Audits solution is more than just data gathering. We call it the art of “turning data into impactful insights”. We believe that good research and measurement design can draw out insights that can hinder and/or accelerate your transformation. There is “no one best culture” and the desired culture must be one that amplifies the organisation’s purpose and success outcomes. With this in mind, we seek to take stock of staff’s current experience with the organisation culture in terms of what promotes and inhibits. We do this through both organisation-wide culture assessment and leadership team values assessment.

Our solution enables you to build your transformation strategy on actionable data and insights. A data-driven strategy enables you to make a stronger case to your stakeholders for commitment building. We also help measure your progress against your baseline data so you can celebrate quick wins to re-energise, iterate and ramp up efforts where progress is lacking.
Our assessments include:

• Culture Values Assessment
• Small Group Assessment
• Cultural Evolution Report
• Customer Assessment
• Merger/Compatibility Assessment
• Leadership Team Assessment
• 360-degree Leadership Values Assessment (LVA)
• Personal Values Assessment (PVA)
• 5 Behaviours of Cohesive Teams

Future State Culture Acceleration, Leadership Team Coaching and Change Management

We partner clients to successfully navigate organisation transformation through our unique People and Organisation Transformation approach; yes, People & Culture first, then Organisation Systems, Structures and Processes to guide and sustain the journey. We adopt a whole-system approach by first securing leadership team’s commitment
to transformation. We believe that in any transformation (Digital or otherwise), it starts with the leadership team. The senior leaders must first “get their acts right” as One Team and role-model the Desired Culture.

We also help facilitate clarity and commitment towards shared purpose and vision, including a culture that amplifies success outcomes. Through an iterative process of engagement and design thinking, we identify key gaps and prioritise interventions in structure/process, leadership and people enablement, and systems alignment.
Our collective capabilities in the following areas enable us in driving effective transformations:

• Business and Stakeholder Diagnostics and Insights
• Culture Assessment, Design and Implementation
• Mission, Vision and Values Development
• Success Outcomes, Strategy Development and Organisation Design
• Change Management
• Staff Engagement and High-Performance Team Development
• Team Coaching, Leadership Development and Management Huddles
• Human Capital and Talent Development

Process Design and Technology Implementation

We partner global technology firms with innovative and cost-effective solutions and provide the accompanying consulting solutions to ensure that users understand how the technologies can benefit them as well as ensure that the appropriate processes are established to optimise usage of the technologies for operational excellence and decision-making.

Our service focus is helping organisations to identify and implement technologies, review business, finance or human capital processes, re-design jobs and engage impacted stakeholders to:

• Achieve operational efficiencies & effectiveness through technology adoption & process review
• Facilitate knowledge retention through technology adoption
• Improve the employee experience through adoption of appropriate HR technology tools
• Build capabilities for analytics through adoption of technologies in customer experience and human capital management
• Identify the impact on Job Roles and Capabilities as a result of Process Redesign & Technology Implementation

Customer Experience, Human Capital and Finance Transformation

Customer Experience

Many of our client organisations have defined their Desired Customer Experience and in doing so, they are able to purposefully and consistently evoke the Desired Customer Experience, across all touch-points within the organisation. Everyone understands what it means to be successful in delivering service to the customers (emotional outcomes) and what they can do to drive the customer experience consistently, nuanced for the different roles and functions. This together with our established culture solutions drive sustainable change and customer loyalty for our clients.
Our capabilities include:

• Customer / Employee Research and Insights
• Desired Customer Experience Articulation
• Customer Experience Framework Development
• Customer Experience Strategy and Culture Building
• Customer Journey Mapping and Ideation
• Desired Customer Experience Engagement and Training
• On-going Service Audits and Action Planning
• Customer Experience Coaching, Leadership and Change Management
• Service (e.g. Service Recovery, Service Analytics) and Human Capital (e.g. Service Recognition, Service Competencies) Systems for Sustainable Change

Finance Transformation

We help transform finance functions to be a strategic business partner for the business via value creation and controllership activities. We enable you to stay abreast of industry trends, drive value creation and enable growth, while concurrently maintaining regulatory compliance and promoting efficiency without compromising controls.

Our approach to redesign the finance function as a strategic business partner leverages technologies to unlock the value of finance. Our core offerings below provide the ability for organizations to realize leading capabilities for their finance functions.

Our capabilities include:

• Finance and risk transformation
  Redesign finance and risk processes focusing on efficiency and internal controls by leveraging on data analytics and robotic process automation
• Regulatory reporting
  Improve reporting quality and timeline to meet and anticipate regulatory requirements by leveraging on reporting tools
• Controllership and finance operations
  Manage ongoing disruption while building a resilient organisation to meet the high demand of business units by providing support from a team of highly experienced professionals

Human Capital Transformation

Through various interventions, we work with leadership teams to achieve alignment of the shared goals and establish human capital systems to reinforce the desired culture to achieve the desired organisational goals.

Leaders play a critical role in identifying and grooming talent. Great Leaders understand the importance of engaging their workforce to ensure that every staff understand the goals of
the organisation, work together to implement the articulated strategy and achieve the desired results at the individual and team levels.

Some leaders choose to “buy” talent, some choose to “build” talent. In a dynamic and changing business landscape whereby skills and knowledge are critical in enabling the organisation to be competitive and be future-ready, leaders must do both. There are times when Leaders have to make tough decisions to “bounce” talent when they no longer positively contribute or worse, when they inhibit growth of the organisation.

Great leaders and organisations establish the right human capital systems and processes to attract and retain the right talent in the most effective ways, with the help of data science to facilitate decision-making.

We work with Leaders to design and implement human capital systems to achieve these common people issues.

Our capabilities include:

• Employee Engagement & Culture Diagnostic
• HR Strategy Facilitation
• Employee Value Proposition and Employee Experience Design
• HR Process Review & Job Redesign
• Core and Functional Competencies Framework Development
• Recruitment & Selection, Compensation & Benefits, Performance Management Systems & Process Design
• Flexible Work Arrangement implementation
• Staff Handbook & Internalisation Policies
• Career Management, Learning & Development
• Succession Planning, Coaching & Mentoring
• Talent Audit & Leadership Assessment

Organisation Trust and Results

Organisation trust is key to any transformation efforts. This is especially true where there are many unknowns ahead and no one in the organisation can claim that he/she is the expert in all things. There is a strong call for personal and organisational agility and collaboration involving multiple disciplines. With trust (or psychological safety), people are unafraid to try new ways, admit wrongdoings and learn together. To gain this advantage, teams must:

• Establish Vulnerability-based Trust
  When team members are genuinely transparent and honest with one another, they are able to build vulnerability-based trust.
• Engage in Conflict Around Ideas
  When there is trust, team members are able to engage in unfiltered, constructive debate of ideas.
• Commit to Decisions
  When team members are able to offer opinions and debate ideas, they will be more likely to commit to decisions.
• Hold One Another Accountable
  When everyone is committed to a clear plan of action, they will be more willing to hold one another accountable.
• Focus on Achieving Collective Results
  The ultimate goal of building greater trust, conflict, commitment, and accountability is one thing: the achievement of results.

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Talk to us

Please contact us to start a conversation on how we can address your service needs in Singapore:

Audit and Assurance

Lee Eng Kian
T: +65 6500 9390
E: engkian.lee@pkf.com

Tax Consulting

Goh Bun Hiong / Janet Toh
T: +65 6500 9359/ 9370
E: bunhiong@pkf.com / janet.toh@pkf.com

Business Solutions

Pong Siew Inn
T: +65 6500 9391
E: siewinn@pkf.com

Financial Advisory

Sajjad Akhtar
T: +65 6500 9360
E: sajjad.akhtar@pkf.com

Corporate Finance

Ong Woon Pheng
T: +65 6500 9398
E: woonpheng.ong@pkf.com

Risk Management

Michael Chin
T: +65 6500 9389
E: michael.chin@pkf.com